FAQs

Here are a few of our frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at eris.element@gmail.com.

What size of clothing should I order?

A. We recommend that you order the same clothing sizes that you would from any other brand/company.

Note: Some apparel pieces are intentionally oversized like our Iris Oversized Acid Wash Tee. if you're unsure on how you would take sizing for similar pieces, we always suggest you check our sizing charts with each respective apparel piece. In the event that you don't know your sizing, we suggest you default to your normal size.

Where do you ship from?

A. We ship from our products from the United States. 

How long will it take for my items to arrive?

A. It will usually take 7-10 business days for all orders to arrive. For more details please check out our shipping policy.

How long will it take to receive a tracking number?

A. It will take usually between 24-48 business hours.

Where can I place an order from?

A. You can place the order from any country, we offer worldwide shipping.

Can shipping be free?

A. Yes, we have free shipping site-wide!

Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Will I receive confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24-48 hours.

Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to eris.element@gmail.com

How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, and Amex. We also offer Shop Pay for monthly payments on our products if you prefer a smaller monthly payment approach. 

Is checkout on this site safe and secure?

A. You can be absolutely sure that all purchases are safe and secure with us at ERIS.

If I enter my email address will you sell my information?

A. We do not sell our customer's information. Emails are strictly for follow-up and  newsletter content for our promotions and coupons for discounts.